Once your order is shipped you will receive a confirmation email which will include your courier post consignment number. To track your order please click the link in your confirmation email. If you are unable to locate your consignment number, or if you have any questions about your shipped order please contact us.
If your order is lost or damaged in transit or if you have not received your order within 5 working days please contact us so that we can assist you.
We are unable to process split shipments within one order. If you wish to ship to multiple addresses you can do this by creating separate orders, each with their own delivery address.
Products purchased on this website can only be delivered within New Zealand.
Delivery times are based on orders placed before 2pm on any weekday.
If you would like to receive additional sizes to compare for an exchange, please email us directly. We'll send these out to you with a prepaid bag to provide your local courier with for the items you don't require. You'll just need to purchase this from our website before we dispatch.
Please choose carefully as we do not refund unless your items are faulty.
We are happy to exchange your goods within 7 days of you receiving your item, with proof of purchase, providing the goods are in their original condition.
If the items are faulty or damaged, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Items returned that are not in original condition or outside the 10 day timeframe
Unfortunately, with the exception of faulty or damaged items, we are unable to accept items returned that are not in their original condition or returned after 10 days of you receiving your item. Someone from our team will contact the purchaser to discuss if you would like the items to be returned to you.
When returning an item you are responsible for the item until it reaches us. We recommend you select an insured and traceable shipping or postal method if you’re not able to visit us in store.
Original condition includes:
Item/s must be in original and saleable condition with labels still attached
Item/s must be unworn and unmarked
Faulty or damaged product
If the item you have received is faulty or damaged, please contact us within 7 days of delivery with a detailed description of the product fault and a photo if possible.
We will cover all shipping costs for the return and replacement of a faulty item.
If you choose to be refunded instead of an exchange, you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.